FAQ
Welcome to our FAQ page! Here, you'll find answers to some of the most frequently asked questions about our products, services, and policies. If you can't find the information you're looking for, feel free to reach out to our customer support team.
We specialize in a wide range of high-quality bookroom supplies designed to enhance your study or office space. Our product selection includes: chairs, desks, keyboards, mouses and desk lamps.
Placing an order on our website is easy! Simply follow these steps:
Browse our categories or use the search bar to find the items you want.
Add your selected items to your cart.
When you're ready, click on the shopping cart icon and proceed to checkout.
Fill in your shipping information, choose your payment method, and confirm your order.
After placing your order, you will receive a confirmation email with all the details.
We offer shipping to many country and we are working to expand our shipping options to more regions. Stay tuned for updates!
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also log into your account on our website to view your order status and tracking information.
We offer a 30-day return policy. If you're not completely satisfied with your purchase, you can return the item for a refund or exchange. Please ensure the item is in its original condition and packaging. For more information, visit our Return & Exchange page.
Most of our furniture products come with easy-to-follow assembly instructions and all the necessary tools. We strive to make assembly as simple as possible, but if you need help, our customer service team is available to assist.
If you have any questions or need assistance, feel free to contact our customer service team:
Email: support@accompade.com
Live Chat: Available on our website during business hours
Our team is happy to help you with any inquiries or concerns.
We accept various payment methods, including:
Credit and debit cards (Visa, MasterCard, American Express)
PayPal
Apple Pay
Google Pay
At checkout, simply choose the payment method that works best for you.
Yes! We offer digital gift cards in various denominations. You can purchase them directly from our website and send them via email to the recipient. Gift cards are redeemable on all products.
If you need to change or cancel your order, please contact our customer service team as soon as possible. Once an order is processed and shipped, we cannot make changes or cancellations, but we are happy to assist you with returns or exchanges once you receive your items.
To keep your bookroom furniture looking its best:
Wooden surfaces: Wipe down with a soft, damp cloth and avoid harsh chemicals. Use a wood polish for a smooth finish.
Fabric chairs: Vacuum regularly and spot-clean stains with fabric cleaner.
Metal or plastic surfaces: Wipe with a damp cloth to remove dust and dirt.
For specific care instructions, please refer to the product details on each item's page.
Yes, we offer a 1-year warranty on most furniture items, covering defects in material and workmanship. If you encounter any issues, please contact our customer service team, and we will assist you with the warranty process.
If you still have questions or need assistance, don’t hesitate to reach out! We're here to help you create the perfect bookroom space.